Here you’ll find answers to the most common questions about our services, onboarding, and support process. Our goal is to make your experience smooth, transparent, and fully supported from start to finish.
Brandology Pros is a full-service brand development and digital solutions company. We help clients build, launch, and manage their brands through services like website design, hosting, business filings, content creation, domain management, and technical support.
Start by booking a free brand consultation through our website. During this meeting, we’ll discuss your vision, goals, and the best plan for developing or improving your brand. After your consultation, we’ll guide you through onboarding and project setup.
Your onboarding session is where we set up all the technical components needed for your project — including apps, accounts, and access to our development tools. We’ll meet virtually through Webex by Cisco, and you’ll need all devices you plan to use for your brand (phone, tablet, laptop, etc.) along with a reliable internet connection.
Most projects are completed within 90 days, depending on complexity and timely collaboration. Your Project Development Portal gives you access to our schedule, progress updates, and resources to stay on track.
The Project Development Portal is a secure, client-only workspace where you can access your schedule, development tools, resources, and uploads. Access lasts for 90 days while your project is active. After that, access expires unless extended by arrangement with your developer.
All communication and support requests should be submitted through your ticketing system in the Helpdesk. Depending on your SiteCare+ plan, you may also receive phone support or 1-on-1 managed assistance for faster service.
SiteCare+ is our tiered technical support program designed to keep your website running smoothly beyond the initial launch.
Basic Support: Ticket-based assistance for standard troubleshooting
Limited Support: Ticket + phone support with same-day service
Pro Support: Highest-priority same-day support with 1-on-1 managed care
Extended support hours are available for an additional fee. Please discuss your scheduling needs directly with your developer or submit a request through your Helpdesk portal.
All project-related files should be uploaded via Dropbox, using the secure link provided in your Webex “Dropbox” space. Please do not share this link with anyone outside of your project.
Yes! We recommend OpenAI’s ChatGPT as a creative tool to help you brainstorm, write copy, and generate content ideas. While our team manages your brand’s technical and creative strategy, using ChatGPT can enhance your own content creation process.
If your website includes an online store, we’ll integrate WooCommerce with a merchant account to process payments securely. We recommend Square Merchant Services, but we also support PayPal, Stripe, and other providers upon request.
You can request a Dropbox Transfer of all your brand assets once your project is complete. This allows you to store your files with your preferred provider or upgrade to your own Dropbox plan for continued access.
Simply log in to your Brandology Pros Helpdesk account, submit a support ticket, or book a meeting from our service catalog. Our team will review your request and provide a custom estimate or recommendation.
We don’t just build websites — we build brands. Every service is tailored to your goals, combining strategy, design, technology, and long-term support. Our process is transparent, collaborative, and designed to empower your brand to grow with confidence.
All invoices and payment details are managed through your Brandology Pros Client Account. You can log in to view billing, download invoices, and make payments securely.
If you cannot attend a scheduled meeting, please reschedule at least 24 hours in advance. Missed or last-minute cancellations may result in a rescheduling fee as outlined in our appointment policy.
SiteCare+ is our tiered technical support program designed to keep your website running smoothly beyond the initial launch.
Basic Support: Ticket-based assistance for standard troubleshooting
Limited Support: Ticket + phone support with same-day service
Pro Support: Highest-priority same-day support with 1-on-1 managed care
Yes. Content updates or revisions after your website launch can be requested through the Helpdesk. Depending on the scope, changes may be covered under your SiteCare+ plan or billed at an hourly development rate.
We take your privacy and data security seriously. All brand assets, credentials, and client information are stored securely through Dropbox and encrypted ticketing systems. Brandology Pros will never share or disclose your information without your written consent.
Project timelines depend on both client participation and resource delivery. Missing meetings, late content, or unapproved revisions can extend your launch timeline. We’ll always communicate clearly if your schedule changes and help get things back on track.
Yes — we welcome collaboration! However, all third-party professionals must follow our technical and security standards. Please notify your Brandology developer before granting outside access so we can maintain a secure and efficient workflow.
Our team is happy to help with any questions you may have about our digital products or technical services to power your next brand or idea.
During the development phase, our team may need temporary developer access to specific integrations or third-party services connected to your website.
This access allows us to properly install, configure, and test the tools your project depends on. We only use these credentials for development purposes, and they are stored securely for a maximum of 90 days before being permanently deleted from our system.
If you need technical assistance, search our knowledge base or open a support ticket.
Attach any type of media or data to our Data Upload Center upload widget to and we'll automatically attach it to your projecct.
Please follow these instructions below for downloading applications for website development projects with our team.
No, you do not need every application to complete a project with our team. However, at some point throughout your project, each app may be used. Ask your developer if you have a question about specific apps.
Since connectivity is crucial to our project timing, we recommend downloading the project apps on every device you plan to manage your brand from.
No, please do not attempt signing into any of the apps for the first time. In your upcoming onboarding session our team will guide you through curating accounts for each application.
